For All Transactions

Obtain authorization to sell the full amount. Do not break down rejected transactions into smaller amounts for authorization. If the authorization request is denied, please request another payment method. The authorization code does not guarantee that the transaction will not be controversial later.

If you wish to refund a transaction, the refund should be returned to the card from which the payment was originally made. Do not refund by cash, cheque or other payment card.

For Card Not Present Transactions

Verify the identity of the cardholder by obtaining a phone number and address using the Address Verification System (AVS). Verify the card verification code (CVV2) printed on the back of the card. Using CVV2 and AVS can provide merchants with more detailed information to make better business decisions, reducing the risk of non-payment for mail order/phone orders or online merchants.

Charge the cardholder a fee when the goods are shipped.

Help Prevent Fraud with Code 10

Act on your suspicions when details about the transaction seem unusual or unreasonable, such as:

Customers order the same or similar goods in large quantities. In addition, be extra cautious with large orders whose delivery address is an apartment or self-storage unit.
The customer provides multiple card numbers for the same purchase, especially if only the last few digits of the card number differ.
Request overnight delivery without regard to cost.
Customer requests immediate processing of order and delivery tracking number as soon as possible. There are also customers who place orders over the phone, request immediate processing, and then say they will send someone to the store to pick them up.
Request delivery to an address other than the billing address, or request delivery to a freight forwarder. Criminals use forwarders in the United States to avoid detection of foreign shipments.
After swiping the card on the payment device, the error message "Card confiscated" or "Card lost or stolen" appears.

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Helpful Tips and Frequently Asked Questions

What Is a Chargeback?

For All Transactions

For Face-to-Face Transactions

For Card Not Present Transactions

Help Prevent Fraud with Code 10

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